The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement.
Each of the five publications represents a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continual improvement of IT services.
The lifecycle is driven by business needs and requirements and has a continual feedback system built into every stage to ensure that an organizations service management offering continues to provide measurable value to the business. The process-based framework of the service lifecycle can be adopted and adapted by organizations of all types and sizes. The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation.
Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. 'synopsis' may belong to another edition of this title. Review: The update has added clarity and consistency amongst the five books and it has improved the ease of readability and understanding for users. Christiane Chung Ah Pong, NCS PTE LTD Singapore -Best Management Pratice Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement.
Frank Eggert, MATERNA GmbH -Best Management Pratice A great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage. Reading and applying ITIL just became clearer. Brink, Solutions3 -Best Management Pratice Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement. Frank Eggert, MATERNA GmbH -Best Management Pratice A great set of books just got better!
The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage. Reading and applying ITIL just became clearer. Brink, Solutions3 -Best Management Pratice 'About this title' may belong to another edition of this title. Book Description TSO, United Kingdom, 2011. Condition: New.
2nd Revised edition. Language: English. Brand New Book. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement.
Each of the five publications represents a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continual improvement of IT services. The lifecycle is driven by business needs and requirements and has a continual feedback system built into every stage to ensure that an organizations service management offering continues to provide measurable value to the business.
The process-based framework of the service lifecycle can be adopted and adapted by organizations of all types and sizes. The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29 against purchasing all five individually.
Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Seller Inventory # AAB235. Book Description TSO, United Kingdom, 2011. Condition: New. 2nd Revised edition.
Language: English. Brand New Book. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. Each of the five publications represents a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continual improvement of IT services. The lifecycle is driven by business needs and requirements and has a continual feedback system built into every stage to ensure that an organizations service management offering continues to provide measurable value to the business.
The process-based framework of the service lifecycle can be adopted and adapted by organizations of all types and sizes. The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29 against purchasing all five individually. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle.
Terminology has been clarified and made consistent across the publications and the ITIL glossary. Seller Inventory # AAB235.
'Most CIOs and IT leaders consider ITIL to be the de facto best-practice guidance for IT service management' Anonymous Analyst 'The work we’ve done over the past few years has really helped us to improve the quality of service provision to our customers; this is evidenced by recently gaining the Service Desk Institute certification at 3-star level.' Sharon Mossman, Service Process Manager; Newcastle University 'All new hires to LPIS are given ITIL Foundation training and sit their certificate exam within their first year of service. This training ensures that we all speak the same language and know the theory of the framework we have adopted.'
Sandra Duigenan, Service Delivery Manager; LeasePlan Information Services. An ITIL Service Management Foundation Certification is a globally accredited qualification.
It’s designed for those looking to embark on a career in IT service management, advance to a project management position, or consolidate pre-existing knowledge. Participants are assessed on their knowledge of the Information Technology Infrastructure Library (ITIL) in the form of a closed book exam containing 40 multiple choice questions.
A score of 65% or better is required to pass the exam. Here are ten books to get you on a fantastic start to a great learning experience with one of the world’s most widely-practised IT service management methodologies. ITIL Lifecycle Suite by Great Britain Cabinet Office The ITIL Lifecycle Suite contains five publications representing each stage in the “lifecycle” approach to ITIL: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement. The interdependent nature of each stage has aided the 2011 edition of ITIL Lifecycle Suite. For depth of knowledge, this text is one of the best. The revised edition aids flow between the separate texts, which is a great improvement.
According to reviews, it also corrects inconsistencies in the first edition of the ITIL Core books. The set of five books can be purchased for a total of $399.00 on saving considerable amounts rather than purchasing each publication separately.
Passing Your ITIL Foundation Exam (Best Management Practice) – Second Edition by Christian F. Nissen and the Great Britain Cabinet Office Passing Your ITIL Foundation Exam fills two main spaces in the official ITIL books. The first is the retention of knowledge. The content is presented to aid learner absorption in a variety of ways; anecdotal examples, checklists and mind-maps are included to succinctly summarize the core components of the text.
Secondly, the book focuses a substantial amount on transferring ITIL knowledge to best practice in the workplace, with multiple “real world” scenarios and case-studies. The book includes 73 original questions with their answers explained thoroughly. The book can be purchased via the Best Practice Bookstore for $50.00. ITIL® Foundation Complete Certification Kit Study Book and eLearning Program – Fourth Edition by Ivanka Menken The ITIL® Foundation Complete Certification Kit is, to quote numerous of ITIL® certified clients, “the Gold Standard of ITIL® Certification.” The text briefly outlines the ITSM methodology before introducing ITIL. It then presents examples inspired by the day-to-day implementation of ITIL. For those already studying for the certification, the book is structured so that readers choose their own starting point.
It also caters to a variety of learning styles with several multi-media resources. A particularly great selling point is the use of Adobe Flash presentations, facilitated by certified ITIL trainers with no limit on replays. The study book and e-Learning program can be purchased on for $100.00. It is also available as an e-book. Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book by Brady Orand This book uses a fictitious Italian restaurant as a single analogical narrative.
The application of knowledge to real-world practical situations is pursued to considerable depths. Foundations of IT Service Management also includes audio “learn while you drive” reviews. They’re ideal for commuting professionals. However, critics of this book have pointed out a lack of definitive reasons why answers to the sample questions are correct. Readers are instead referred to the author’s website. Your purchase will also enable access to online study resources.
So, if you’re looking for one single resource to help you pass the ITIL exam, this book may not be for you. This book is available on Amazon for $30.00. ITIL® 2011 Edition – A Pocket Guide (Best Practice Series) by Jan van Bon and Van Haren Publishing This book is the result of contributions from members of the internationally recognised IT Service Management Forum, all guided by the question: “Is the content a correct reflection of the core content of ITIL, given the limited size of a pocket guide?” A particular selling point is how it manages to overview the entire ITIL framework in just 200 pages.
Reviewers find it a lot easier to read than some of the more dense textbooks. This also means that it could be framed as a “refresher” as opposed to a fully-comprehensive guide.
It definitely suits individuals who don’t have the time or the predilection for long-term intense study. This book can be on Amazon as a paperback for $20.00, with the Kindle edition at $14.20. Introduction to the ITIL® Service Lifecycle by Anthony T. Orr and Great Britain Cabinet Office Published on behalf of the Office of Government Commerce (OGC), Introduction to the ITIL® Service Lifecycle markets itself as “the only government approved introduction.” This book is an introduction for anyone unfamiliar with the core concepts of ITIL, defining several key terms such as “service”. The book also avoids too much technical jargon. The writing is concise and at times borders on informal.
A particular highlight is the final chapter “ITIL Service Management Model.” This chapter includes a large amount of diagrams that don’t feel overtly complex, in spite of the considerable amount of information they display. A great self-proclaimed introduction for beginners to ITIL. This book is available both as a paperback for $42.00 and as an Adobe eBook for $53.00. ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris This book is written by two individuals renowned for their IT Service Management expertise. Both authors hold the ITIL Manager and ITIL Expert Certifications; Liz Gallacher was also a member of the ISEB Managers Certificate Examiners Panel.
This really is an indispensable guide to passing your Foundation certificate. The introduction includes a definitive list of the ITIL Foundation Exam objectives alongside a direction to a corresponding chapter in the text. Chapters also include questions at the end to consolidate your knowledge as you go. Although the professional experience of the authors is unequivocal, the book’s content, over 400 pages long, has been criticized for being wordy and at times repetitive.
This book can be on Amazon as a paperback for $25.00, with the Kindle edition retailing at $20.00. Insider’s Guide to the ITIL Foundation Exam: Pass the Exam on Your First Try! – Kindle Edition by George Parker As an unofficial insider’s guide to the ITIL Foundation Exam, participants may have reservations about reading a guide not reviewed or endorsed by AXELOS. However, the fact that its content is gleaned from exam participants is a refreshing perspective. The book, available on Kindle, also includes helpful visual cues for content deemed “critical” for passing the Foundation exam.
At only 44 pages long, the content of the book is restricted to helping people pass the Foundation Exam. For those who are looking for a concise, accessible revision aid, this book is ideal. However, the downside of this “bare bones” format is the lack of context or real-world scenarios.
This book is available on Kindle for $4.00 on 9. IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates by Steve Mann, Tony Gannon and Nigel Mear The questions formulated in this text are the result of the authors’ combined 80 years of experience in IT Service Management. Steve Mann has also served as chair of the ISEB ITIL Foundation Question Examination Board. Structured around the service lifecycle methodology for “ease of use”, the emphasis is on passing the ITIL Foundation Exam.
It’s not a comprehensive overview of ITIL. Part of the introduction is dedicated to dissecting the anatomy of a multiple-choice question as well as different types of multiple-choice questions. Reviewers have also commented that the sample questions are actually more difficult than the examination questions.
For examination guidance this book succeeds, but users will probably need to read this book in tandem with other publications. This book can be purchased on for $360.00. ITIL Exam Prep Questions, Answers, & Explanations: 800+ ITIL Foundation Questions with Detailed Solutions by Christopher Scordo Christopher Scordo’s ITIL exam-preparation content was the first to be endorsed by the Association of Project Management (APM), the official accreditor of ITIL.
For sheer volume this book’s content really does give you your money’s worth. It contains 800+ questions accompanied by 15 mock exams modelled after the ITIL Foundation Certificate. Scordo is clearly very knowledgeable about the subject matter, with reviewers having praised the accuracy of the sample questions upon completion of the Foundation exam. However, readers working through the ITIL core texts alongside these exam questions may struggle, as there is a notable lack of citation or referencing to other publications. This book can be purchased on Amazon.
Paperback editions cost $50.00, with the Kindle edition costing $25.00. 'Most CIOs and IT leaders consider ITIL to be the de facto best-practice guidance for IT service management' Anonymous Analyst 'The work we’ve done over the past few years has really helped us to improve the quality of service provision to our customers; this is evidenced by recently gaining the Service Desk Institute certification at 3-star level.' Sharon Mossman, Service Process Manager; Newcastle University 'All new hires to LPIS are given ITIL Foundation training and sit their certificate exam within their first year of service.
Itil Books Pdf
This training ensures that we all speak the same language and know the theory of the framework we have adopted.' Sandra Duigenan, Service Delivery Manager; LeasePlan Information Services.
. What is ITIL? ITIL is the most widely used approach for IT service management in the world. It provides a practical framework for planning, designing, delivering, supporting and improving IT services. ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth. ITIL Lifecycle Publication Suite The ITIL Lifecycle Publication Suite contains the five core ITIL books (available in various formats), which are designed to be read together:.
Service Strategy contains the majority of the 2011 updates. It gives detailed strategic guidance on how to set and manage the overall strategy for IT in order to deliver IT services that are aligned with business needs. It covers:. The development of markets. Service assets. Implementation of strategy through the ITIL Service Lifecycle. Financial Management.
Service Portfolio Management. Organisational development. Strategic risks Service Design gives guidance on the design of IT services that meet the current and future needs of the organisation.
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It covers:. Service design, objectives and elements.
Service Catalogue Management. Selecting the service design model. Cost models. Benefit/risk analysis. Implementing Service Design. Measurement and control Buy Service Transition gives guidance on the transition of new or changed service into operation. It covers:.
Managing organisational and cultural change. Knowledge Management. Service knowledge management system.
Methods, practices and tools. Measurement and control. Companion best practices Buy Service Operation gives guidance on the delivery of IT services on a day-to-day basis. It includes guidance on achieving effectiveness and efficiency in the delivery and support of services. It covers:.
Application Management. Service Desk.
IT Operations Management. Control processes and function.
Scalable practices. Measurement and control Buy Continual Service Improvement deals with the evaluation and improvement of services. It gives in-depth guidance on evaluating and improving the quality of services, overall maturity of the ITSM services and their underlying processes. It covers:. Business and technology drivers for improvement. Business, financial and organisational improvements. Methods, practices and tools.
Measurement and control. Companion best practices Buy Supplementary Guidance IT Governance publishes, sources and distributes the world’s best selection of ITIL and ITSM books.
Through our in-house publishing imprint we create innovative supplementary titles that complement the core ITIL books. Our ITIL and ITSM books cover everything from passing the ITIL Foundation examination and taking your first steps into an ITIL workplace to IT service metrics, ITIL process management and ISO/IEC 20000 – the International Standard for ITSM. Working in partnership with itSMF USA, we co-publish the Thought Leadership Series, which provides the latest in best practice for ITSM and ITIL from highly experienced ITSM practitioners. We also publish documentation/implementation ‘toolkits’ that help organisations save time, costs and resources as they adopt ITIL and achieve compliance with ISO/IEC 20000. IT Governance is also an official distributor of all AXELOS © publications (in all formats) as well as publications from a number of other leading service management publishers.
Description The complete set of core ITIL ® 2011 manuals Now you can order the five updated core ITIL 2011 publications in a single set from IT Governance. The ITIL titles are structured to be read as a complementary five-title series. The links between the titles have been enhanced and made clearer in the 2011 versions. Product overview As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the lifecycle, so everyone involved will benefit from access to the entire library.
The publications in the suite are:. Click the links above for more information on each individual publication.
What's new in ITIL 2011? The update improved the consistency, clarity, accessibility and usability of the core publications. The books have improved coverage and descriptions of roles and responsibilities, improved process descriptions, and are fully aligned with MSP ®, MoR ®, PRINCE2 ® and P3O ®.
Definitions have also been standardised between the books and have been updated where necessary. Inconsistencies in content and structure have been removed.
The ITIL Lifecycle Publication Suite includes all five of the core ITIL 2011 publications. By buying these books together as part of this kit and save over 29%, a significant cost saving over buying them books individually. Order the ITIL Lifecycle Publication Suite now. And an versions of this set of books are also available.
You can also purchase the.
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