The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement.
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Books.google.com.ua - Considered the classic source by means of the authors' proven learning experiences from the field, as well as its excellent balance of theory and application, DIRECT SOCIAL WORK PRACTICE: THEORY AND SKILLS prepares social work students for effective practice. Authoritative, well organized, and soundly. Brooks/Cole Empowerment Series: Direct Social Work Practice.
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